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	February 5, 2007 Oracle's PeopleSoft CRM Is A Strong Performer In The Enterprise CRM Suites Market The Forrester Wave™ Vendor Summary, Q1 2007 by William Band with Sharyn Leaver, Chip Gliedman, Liz Herbert, Ian Schuler, Mary Ann Rogan

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Executive Summary

Oracle's PeopleSoft CRM product line has a significant base of loyal customers who value the integration benefits and usability of PeopleSoft's HR and ERP suite. Oracle's Applications Unlimited announcement gives those customers much-needed assurance of continued ongoing support. Oracle's PeopleSoft CRM solution offers a broad range of functionality across all the major components of CRM, with particular strengths in sales, customer service, and analytics. It has less robust capability in marketing, field service, eCommerce, and customer data management. It integrates best with its own suite, making it well suited for existing PeopleSoft customers who need a broad-based CRM platform to build upon.

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