For Business Process Professionals

Primary Analyst Photo	Document Information	Rate this Document
	April 6, 2007 (updated April 13, 2007) Oracle's Siebel CRM On Demand Is A Strong Performer In The PRM Tools Market The Forrester Wave™ Vendor Summary, Q2 2007 by William Band with Sharyn Leaver, Liz Herbert, Chip Gliedman, Ian Schuler, Mary Ann Rogan

This is an excerpt

Executive Summary

Oracle's Siebel CRM On Demand has achieved success in the market by offering the same benefits as other customer resource management (CRM) software-as-a-service (SaaS) solutions: quick time-to-value, usability, and low upfront costs. This value proposition is attractive to both small and medium-size business (SMB) buyers and smaller units of enterprise-class organizations. Its primary functional strengths are in the areas of salesforce automation (SFA) and customer analytics. Basic functionality is provided for most partner relationship management (PRM) capabilities, but B2B eCommerce functionality is lacking. The product has a defined presence in five industry vertical editions: wealth management, insurance, automotive, life sciences, and high tech.

This is an excerpt

Buy Risk-Free

Price: US $1749

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.