For Business Process Professionals

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	February 5, 2007 Pegasystems' CPM Is A Strong Performer In The Enterprise CRM Suites Market The Forrester Wave™ Vendor Summary, Q1 2007 by William Band with Sharyn Leaver, Chip Gliedman, Liz Herbert, Ian Schuler, Mary Ann Rogan

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Executive Summary

Pegasystems' Customer Process Manager (CPM) is viewed by most buyers as a pure-play leader in the human-centric business process management suites (BPMS) market. Its greatest strengths are its comprehensive architecture and business process management (BPM) platform, which orchestrates highly dynamic business procedures. CPM offers solutions for sales and customer service, but its packaged CRM functionality is limited. It is best suited for buyers — especially financial services organizations — who want to strengthen their ability to support rules-based customer sales and service processes.

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