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March 11, 2009 (updated December 17, 2009) Possible Field Service Boon Despite Recession Four Trends To Stay On Top Of To Be Successful In 2009 by Elisse Gaynor, Sharyn Leaver with Meghan Donnelly

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Executive Summary

Trailing a year’s worth of economic challenges for businesses and consumers alike, the recession has hit — hard. While many undoubtedly look to curb spending and get the most from assets already in hand, field service organizations will be in the spotlight. To make the most out of this diamond opportunity in the rough, field service organizations must stay abreast of how business levers are being manipulated in this economy and jump on the dominant trends in 2009 that will further stratify the success of leading and lagging field service organizations.

TABLE OF CONTENTS

• A Down Economy Presents Unexpected Possibilities In Field Services
• The Field Service Technology Space Increases Its Utility
• In 2009, Four Trends Will Dominate The Field Service Manager’s Agenda

RECOMMENDATIONS

• Know Your Workers, Clients, And Readiness To Realize Your Opportunity

WHAT IT MEANS

• The Gap Between High And Low Performers Widens
• Related Research Documents

This is an excerpt