For Business Process Professionals

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	June 16, 2006 Put Business Applications To The Usability Test Steps To Improve Packaged, Composite, and Homegrown Applications by Liz Herbert with John Ragsdale, Elisse Gaynor	Average: 9  (1 rating)

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Executive Summary

Enterprise applications, whether packaged from software vendors or internally developed, have historically lacked an end user focus for user interface (UI) design. Strong application usability encourages user adoption, increases employee productivity and data accuracy, and contributes to project ROI. Before buying or building a new software application — or when making the decision to overhaul an existing implementation — firms should evaluate application usability as a critical component, right along with technology, architecture, and functional breadth and depth. Forrester's Enterprise Application Usability Evaluation provides an objective view of vendors' packaged applications, composite applications, and internally developed applications, allowing companies to identify usability strengths and weaknesses prior to launching the software to end users.

TABLE OF CONTENTS

• Defining The Business Problem: A Bad UI Is Expensive
• Designing The Application UI: Begin With Users And Goals In Mind

RECOMMENDATIONS

• User Interface Design Is An Ongoing Process
• Related Research Documents

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