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July 2, 2004 Put Enterprise Applications To The Usability TestUsability Drives Adoption, Productivity, And Project ROIby John Ragsdale with Erin Kinikin, Liz Herbert, Bruce D. Temkin |
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Executive Summary
Enterprise applications, whether packaged from software vendors or internally developed, have historically lacked an end user focus for user interface (UI) design. Strong application usability encourages user adoption, increases employee productivity and data accuracy, and contributes to project ROI. Before buying or building a new software application — or when making a decision about overhauling an existing implementation — evaluate application usability as a critical component, right along with technology, architecture, and functional breadth and depth. Forrester's Enterprise Application Usability Evaluation provides an objective view of a vendor's packaged application as well as internally developed applications, allowing companies to identify usability strengths and weakness prior to launching the software to end users.
TABLE OF CONTENTS
- Defining The Business Problem: A Bad UI Is Expensive
- How To Design Usable Applications: Start With A Plan
RECOMMENDATIONS
- Adding Usability Reviews To The Product Cycle
- Supplemental Material
- Related Research Documents
This is an excerpt
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