For Content & Collaboration Professionals

Primary Analyst Photo	Document Information	Rate this Document
	October 23, 2009 Q&A: A Cloudy Future For SaaS-Based Records Management by Brian W. Hill with Matthew Brown, Peter Schmidt	Average: 9  (1 rating)

This is an excerpt

Executive Summary

Effective records and retention management programs are critical to achieving compliance objectives and mitigating legal risk. However, enterprises face complex and shifting scenarios as they contend with a rapidly expanding array of digital content, significant eDiscovery demands, and a changing vendor landscape. The Forrester Research And ARMA International Online Records Management Survey, Q3 2009, highlights vendor and budget uncertainty, low satisfaction with current offerings, eDiscovery concerns, and plans to expand deployments in next year. Yet SaaS-based records management (RM) adoption will remain low in 2010, limited by decision-maker familiarity with available solutions and concerns about potential security and operational, privacy, and legal issues.

TABLE OF CONTENTS

• 1. Does your organization currently leverage software-as-a-service (SaaS) or hosted solutions for records management? Do you expect your organization to pilot, expand, or implement SaaS or hosted solutions for records management in 2010?
• 2. How would you rate your level of satisfaction with your current SaaS or hosted solution for records management?
• 3. What factors are driving your organization to consider a SaaS or hosted solution for records management in 2010?
• 4. What amount do you have budgeted for SaaS or hosted records management offerings in 2010?

This is an excerpt

Buy Risk-Free

Price: US $499

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.