Document Controls
For Infrastructure & Operations Professionals
| Primary Analyst Photo | Document Information | Rate this Document |
|---|---|---|
|
August 28, 2009 Q&A: The Value Of TEM Solutions In A RecessionTelecom Expense Management Cuts Costs In Challenging Economic Timesby Phil Sayer, Onica King with Simon Yates, Alex Crumb |
|
This is an excerpt
Executive Summary
Telecom expense management (TEM) solutions aren't new, but with IT budgets and headcount under the microscope they are getting more attention as organizations look for quick wins and to gain greater visibility and control over costs. With telecom expenses often accounting for up to 20% of firms' overall IT budgets, enterprises and SMBs alike understand that inconsistent processing and auditing of telecom invoices is no longer acceptable. Most firms now realize that they don't have the internal competency or available resources to effectively manage the sheer complexity of these invoices, putting TEM solutions on the "must-do" agendas of organizations in all sectors and sizes over the next 12 months.
TABLE OF CONTENTS
- 1. What are the cost benefits of implementing a packaged TEM solution?
- 2. Will TEM curb the chaos of enterprise mobile phone service spending?
- 3. When does it make sense to work with large system integrators?
- 4. What are the advantages/disadvantages of choosing a global or local provider?
- 5. What criteria should we use to evaluate TEM suppliers?
This is an excerpt
Buy Risk-Free
Price: US $499
Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.
Already a Forrester Client?
Log in to read this document.
