For IT Services Professionals

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	August 22, 2006 Reality, Risks, And Best Practices For Managing Multiple Service Providers by Paul Roehrig, Ph.D. with Christine Ferrusi Ross, Bill Martorelli, Ronald J. Furstoss	Average: 9  (1 rating)

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Executive Summary

As more companies adopt a multiple-provider outsourcing strategy, executives are struggling to install governance processes that are cost-effective, ensure delivery quality, and provide responsible oversight of multiple complex contracts. Most practitioners agree that current outsourcing deals fail to achieve expectations primarily because of deficiencies in account governance — and multiple providers add complexity and risk for benefits that may be more perceived than real. For those committed to a sourcing strategy with multiple providers, there are some specific tactics that can improve the chances of success, such as retaining decision authority for engagement milestones and creating clear ownership of different service delivery components.

TABLE OF CONTENTS

• Clients Want More Selective Outsourcing Contracts — And Multiple Providers
• Making Multivendor Management Work

RECOMMENDATIONS

• Tactics For Multiprovider Governance
• Supplemental Material
• Related Research Documents

This is an excerpt

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