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	September 3, 2009 Records Management: User Expectations, Market Trends, And Obstacles Forrester Research And ARMA International Records Management Online Survey, Q3 2009 by Brian W. Hill with Matthew Brown, Peter Schmidt	Average: 8  (1 rating)

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Executive Summary

Increasing regulatory requirements and onerous eDiscovery burdens are forcing enterprises to design strategies to mitigate legal risk. Effective records and retention management programs play a big role in these strategies. As a result, more than half of records management (RM) stakeholders expect to expand 2010 technology deployments. Yet stakeholders also describe a changing and complex market — including vendor and budget uncertainty, low satisfaction with current solutions, plans to expand content types under retention management, new certifications, eDiscovery concerns, and internal organizational changes. The upshot? Records management professionals must master a complex set of issues in the face of growing legal, financial, and reputational risks.

TABLE OF CONTENTS

• More Than Half of Records Managers Plan To Ramp Up Deployments In 2010
• Certification Is More Than A Casual RFP Check Box
• Major Challenges Lead To Low eDiscovery Confidence
• Records Management Stakeholders Struggle With Strategic Relevancy

RECOMMENDATIONS

• Records Managers Face Choppy Waters But Must Push For A Strategic Seat
• Supplemental Material
• Related Research Documents

This is an excerpt

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