For Information & Knowledge Management Professionals

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November 26, 2007 RIAs Bring People-Centered Design To Information Workplaces by Erica Driver, Ron Rogowski with Tom Pohlmann, Jamie Barnett, Norman Nicolson

This is an excerpt

Executive Summary

Until recently, the primary options for delivering on the vision of Information Workplaces were enterprise portals or Microsoft Office. While those options remain suitable for many scenarios, rich Internet applications (RIAs) are emerging as vehicles to enable the next generation of Information Workplaces that are best suited for decision-makers and task-oriented workers who engage in complex, multistep processes — people who need seamless, individualized, and highly visual user experiences. Information and knowledge management (I&KM) professionals should analyze roles to decide if RIAs are appropriate, integrate data from existing applications into RIA-based Information Workplaces, and test rigorously to make sure that RIA-based Information Workplaces attain optimal results that will improve both employee and end customer experiences.

TABLE OF CONTENTS

• RIAs Emerge To Deliver The Information Workplace Of The Future
• RIAs Are Well Suited For Task-Oriented Workers And Strategic Decision-Makers

RECOMMENDATIONS

• I&KM Pros: Find The Sweet Spot For RIA-Enabled Information Workplaces

WHAT IT MEANS

• RIA-Enabled IWs Will Improve The Employee — And Customer — Experience
• Supplemental Material
• Related Research Documents

This is an excerpt