For Customer Experience Professionals

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	March 1, 2007 Rich Internet Applications: Not Just For Customers Use RIAs To Improve Employee Experiences And Business Results by Ron Rogowski with Moira Dorsey, Andrew McInnes	Average: 8  (2 ratings)

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Executive Summary

Customer-facing rich Internet applications (RIAs) get a lot of attention. But the usability benefits RIAs offer can also have a major impact on the experience employees have with internal applications — and their productivity. To get the most from their workforces, firms should design employee-facing tools based on an understanding of target users and their goals, test current apps for usability problems, and look for opportunities to leverage RIAs' specific capabilities to improve usability.

This is an excerpt

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