For Customer Experience Professionals

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April 10, 2006 The Rise Of Rich Internet Applications by Carl Zetie with Carey Schwaber, Andrew Sahalie	Average: 7  (2 ratings)

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Executive Summary

One of the longest standing tensions between business and IT is represented by the traditional tradeoffs between rich and thin clients. The business prefers rich clients because end users gain interactivity, productivity, and user satisfaction, but the costs in development, management, deployment, and end user support fall largely on IT. Now a class of technologies collectively known as Rich Internet Applications (RIAs) aims to hit the sweet spot for many enterprise application requirements, offering a satisfactory compromise between the needs of users and the pressures on IT. RIAs promise to restore the interactivity and usability that is lacking in many Web-deployed applications. The outcome: a significant swing in 2006 toward the thin client model for enterprise application development and deployment.

TABLE OF CONTENTS

• Rich Internet Applications Are Finally Taking Off
• What IT Needs To Know

RECOMMENDATIONS

• Ajax Forces The Business To (Re)Consider Usability, Accessibility, And SaaS

WHAT IT MEANS

• What Comes After Ajax?
• Supplemental Material
• Related Research Documents

This is an excerpt