Numerous large, global enterprises have made SAP their transactional system backbone. And SAP has been able to take advantage of its position with customers to become more of a middleware and infrastructure provider. But SAP lacks many enterprise content management (ECM) capabilities needed to be taken seriously as an ECM suites vendor. Still, the little ECM technology SAP does have, and its focus on information life-cycle management, make SAP an ECM suite contender for those wanting to build upon their SAP investments.
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