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	September 14, 2007 (updated October 26, 2007) Selecting A Telecom Expense And Inventory Management Supplier Use Forrester's Tiered Evaluation Criteria To Narrow The Supplier Field by Lisa Pierce with Christine Ferrusi Ross, Francesca Bartolomey	Average: 8  (1 rating)

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Executive Summary

Telecom expense and inventory management (TEIM) suppliers offer products and services designed to save companies money and improve their ongoing operational efficiency. Literally hundreds of suppliers say they are in this industry. In the course of examining the capabilities of 17 of the most prominent current suppliers, we developed an array of first- and second-order evaluation criteria, which include supplier mode of operation, core TEIM functionality, stability, competency, ancillary capabilities, and adjunct functionality. Each provider is constantly refining its portfolio and expanding its offer, making due diligence essential, particularly because industry volatility will continue to be rampant over the next three to five years.

TABLE OF CONTENTS

• Virtually Every Organization Can Benefit From Solid TEIM Practices
• First-Order Criteria For Evaluating TEIM Suppliers
• Secondary Evaluation Criteria

RECOMMENDATIONS

• TEIM Successes Precede Network And IT Re-architecture

WHAT IT MEANS

• Standalone TEIM, A Necessary But Short-Lived Phenomenon
• Supplemental Material
• Related Research Documents

This is an excerpt

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