For Consumer Product Strategy Professionals

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	August 6, 2008 Service Providers' Product Strategists Have Left The Home Worker Market Segment Untapped Telcos, Cablecos, And ISPs Can Capitalize On Changing Consumer Work Trends by Sally M. Cohen with Michelle de Lussanet, Remy Fiorentino, Laura Wiramihardja	Average: 7  (2 ratings)

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Executive Summary

Driven by economic changes like the rising cost of gas, social trends like work-life balance, and the proliferation of collaboration technologies, consumers are changing the way that they work. Rather than commuting to a central office every day, 9% of consumers telecommute from home for an external employer, and 22.8 million run a business out of their home. When it comes to their telecommunications services, these home workers have distinct needs that are a combination of their personal and work activities. Yet telcos, cablecos, and ISPs have not focused on this attractive segment of "prosumer" home workers and thus have not yet capitalized on their unique market value. To do so going forward, providers need a designated prosumer product strategist who can mix product offerings, feature sets, and marketing messaging from the consumer and business worlds.

TABLE OF CONTENTS

• Consumers' Changing Work Habits Influence Their Telecom Needs
• Service Providers Haven't Honed In On The Home Worker Segment

RECOMMENDATIONS

• A Prosumer Product Strategist Will Focus On Home Workers' Needs
• Supplemental Material
• Related Research Documents

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