For Business Process Professionals

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	September 17, 2007 Services Procurement Grows Despite Obstacles Absorbing Contingent Workforce Management Solutions by Andrew Bartels with Bradford J. Holmes, Heidi Shey

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Executive Summary

The services procurement market is an anomaly. In theory, it should be huge, because purchases of services represent 30% to 60% of all company spending, with a high potential for significant savings with more effective management. However, the market today barely has $200 million in total revenues. Why? Spending on services is fragmented, with different C-level executives controlling different services spending categories. The resulting lack of enterprisewide strategies for services spend management drives demand for products to manage specific categories of spending (most often, temporary workers) or that can start with one or two services categories and expand to others. As a result, the leading vendors are services procurement specialists like Fieldglass, IQNavigator, and Rearden Commerce with software-as-a-service (SaaS) offerings that support departmental adoption. Contingent workforce management (CWM) vendors like Beeline, eWork, and Peopleclick are also factors in the market, while eProcurement vendors like Ariba, Oracle, Oracle PeopleSoft Enterprise, and SAP are small but growing presences.

TABLE OF CONTENTS

• Services Procurement Ought To Be Much Bigger Than It Is
• Market Characteristics: Slow Takeoff; Specialists; SaaS Dominates
• The Vendor Landscape: Who The Key Players Are Today

RECOMMENDATIONS

• If There Is No Enterprisewide Strategy For Services, Look To Specialists

WHAT IT MEANS

• It Will Be A Long Wait For The Long Run For Services Procurement
• Supplemental Material
• Related Research Documents

This is an excerpt

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