For Sourcing & Vendor Management Professionals

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	March 18, 2008 Set A Balanced Strategy For Successful Telecom Sourcing How To Match Sourcing Strategy With Your Organizational Archetype by Phil Sayer with Andrew Parker, Brownlee Thomas, Ph.D., Antonin Shanahan	Average: 8  (2 ratings)

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Executive Summary

The European telecom services market is heading in two opposite directions. At one end, a growing number of enterprises are bringing control over key telecom and network functions back in-house and opting for greater use of multisourcing service provisioning. Such firms rely on increasing numbers of small, short-term provision contracts. At the other end of the spectrum, some organizations are choosing to outsource most or all of their telecom services requirements. These sourcing approaches, and intermediate variants of them, while equally valid, work best for certain types of buyer firm. Moreover, every telecom sourcing approach has associated challenges and will not be successful unless the buyer firm's sourcing team plans for them upfront. Forrester used in-depth interviews with 10 large European enterprise user organizations to identify best practices in matching telecom services sourcing principles with organizational business strategies and priorities.

TABLE OF CONTENTS

• Telecom Buyers Are Divided Between Multisourcing And One-Stop Shopping
• Principles For Successful Telecom Multisourcing And Vendor Management
• Choose A Sourcing Strategy Based On Your Company's Archetype And Priorities

RECOMMENDATIONS

• Use Archetypes To Guide Overall Strategy

WHAT IT MEANS

• Telecom Service Multisourcing Best Practices
• Related Research Documents

This is an excerpt

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