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January 14, 2009 Shape Your Apps Strategy To Reflect New SaaS Licensing And Pricing Trendsby R "Ray" Wang with Mike Gilpin, Wallis Yu |
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Recessionary forces drive applications professionals to seek new delivery models such as software-as-a-service (SaaS), platform-as-a-service (PaaS), and other XaaS (X-as-a-Service) models. But with these options' upfront benefits in choice, value, and predictability come new ownership risks that applications professionals and business stakeholders should explore. Forrester's review of 11 vendors in SaaS enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) confirms that, motivated by heavy competition for new customers, these vendors remain vigilant in mitigating such end-user concerns. In fact, SaaS vendors continue to improve and refine subscription models for new buying scenarios beyond cost/user/month. Forrester recommends that all applications professionals include SaaS in their firm's long-term packaged apps strategy and that they take five key actions to mitigate risk while avoiding lock-in.
This is an excerpt
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Economy, Recession, IT Services, Outsourcing, Packaged Applications, Application Strategy & Selection, Sourcing & Procurement, Sourcing Strategy & Execution
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