For CIO Professionals

Primary Analyst Photo	Document Information	Rate this Document
	April 21, 2011 Shifting From Rules To Guardrails How To Ensure Sustainability In An Empowered BT Organization by Alex Cullen with James Staten, Randy Heffner, Lauren Blackburn	Average: 9  (4 ratings)

This is an excerpt

Executive Summary

In Forrester's "empowered BT" vision, we see a blurring boundary between business and IT. The rise of self-service technologies, driven by empowered employees, provides new opportunities for IT to improve business responsiveness by enabling greater autonomy. It is increasingly possible to facilitate the pursuit of new business opportunities and reduce impediments from IT processes while simultaneously achieving the value of both business flexibility and a stable, reliable technology base. To do this successfully, IT must evolve new governance approaches that empower the business with guardrails and education, reserving strict technology control for only the most critical technology assets. For many, this will be a radical change. In this report, we describe this new approach — from layered technology management to new rules for ownership, accountability, and responsibility.

TABLE OF CONTENTS

• IT's Role Is Changing — Time To Change IT's Approach To Serving The Business
• IT Must Use Guidelines And Education To Harness An Empowered Business

RECOMMENDATIONS

• Start The Evolution

WHAT IT MEANS

• Business And IT Must Come Together On An Understanding Of Risk
• Related Research Documents

This is an excerpt

Buy Risk-Free

Price: US $499

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.