For Sourcing & Vendor Management Professionals

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	September 18, 2007 Smaller India-Based Infrastructure Providers Can Be The Right Size For The Right Clients Unlocking Value With Second-Tier Offshore Firms by Paul Roehrig, Ph.D. with Christine Ferrusi Ross, Allison Thresher, Sean Galvin

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Executive Summary

Although massive IT outsourcers like Atos Origin, ACS, CSC, IBM, and HP still take on the majority of infrastructure management work, and the growth of the India-based service providers has been well-documented, there are cases where bigger isn't better. Hundreds of global infrastructure management clients are already benefiting from lower cost remote service delivery in selective outsourcing deals delivered by smaller Indian firms. There are, however, additional risks and challenges that these clients face. To help sourcing and vendor management professionals make educated decisions about which provider to hire, Forrester investigated seven smaller India-based firms that provide IT infrastructure management services.

TABLE OF CONTENTS

• Bigger Might Not Always Be Better For IT Infrastructure Services
• Smaller, India-Based, Infrastructure Service Provider Profiles
• Clients Can Get Multiple Benefits (But With Some Extra Challenges)

WHAT IT MEANS

• Second-Tier Firms Can Unlock Great Business Value For The Right Clients
• Related Research Documents

This is an excerpt

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