For Content & Collaboration Professionals

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	March 8, 2007 Social Computing Upends Past Knowledge Management Archetypes by Matthew Brown with Connie Moore, Erica Driver, Jamie Barnett	Average: 8  (1 rating)

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Executive Summary

When knowledge management (KM) practices, tools, and architectures burst onto the scene in the mid-1990s, they looked a lot like the old economy businesses that built them, hierarchical and workflow-driven. Now, Social Computing tools are flattening those architectures and extending the reach of KM well beyond the walls of the conventional enterprise to touch customers and business partners. Information and KM professionals are becoming knowledge facilitators, and they must get smart fast to capitalize on this trend. Although disruptive, Social Computing will transform KM, shifting the emphasis from repositories, which are hard to build and maintain, to more intuitive, tacit knowledge sharing. Social Computing is becoming the new KM, moving it from an often too academic exercise into the real world of people sharing knowledge and expertise with each other naturally, without even thinking about it.

TABLE OF CONTENTS

• Social Computing Flattens Past KM Archetypes
• Technology Providers Make Software Tools Easier, And Smarter

RECOMMENDATIONS

• Information And KM Pros: Facilitate, Don't Manage, Knowledge Exchange

WHAT IT MEANS

• Social Computing Is The Next Archetype For KM
• Related Research Documents

This is an excerpt

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