For Sourcing & Vendor Management Professionals

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	July 21, 2009 Sourcing Lessons From 2008 EMEA IT Outsourcing Deal Activity What Market Trends Can Teach SVM Pros About Setting Outsourcing Strategy by Andrew Parker with Christine Ferrusi Ross, Charles Green, Antonin Shanahan	Average: 10  (3 ratings)

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Executive Summary

The EMEA enterprise IT outsourcing market had a very active year in 2008, with 341 large outsourcing contracts in Forrester's deal-tracking survey for the year. This was identical to the number of deals tracked in 2007, and up substantially from the 306 deals observed in 2006. Providers like EDS, Atos Origin, T-Systems, Capgemini, and Siemens IT Solutions and Services dominated the EMEA market in terms of large deals signed. This document lays out the major areas of activity in the market and explores the lessons arising for sourcing and vendor management specialists from the market trends, buyer behavior, and supplier profiles described. It also examines some implications of global economic conditions for the IT outsourcing industry and points to some of the areas of future change that sourcing specialists should watch for in the market.

TABLE OF CONTENTS

• Understanding EMEA's 2008 IT Outsourcing Deal Activity
• How Buyers Shaped Their Outsourcing Deals
• Each Provider Had A Unique Profile In EMEA
• Unpacking The Sourcing And Vendor Management Implications

RECOMMENDATIONS

• Use Market Intelligence To Steer Your Vendor Relationships

WHAT IT MEANS

• Market Dynamics And Tech Change Will Jointly Drive Innovation
• Supplemental Material
• Related Research Documents

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