For IT Services Professionals

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Executive Summary

To kick off its quarterly outsourcing deal research for 2005, Forrester surveyed 20 European outsourcing service providers to identify patterns of large outsourcing deals signed by these firms in the first three months of this year. Tracking activity between January and March, we identified 71 deals that each exceeded €10 million in total contract value. Fifteen countries showed outsourcing activities that matched our tracking criteria. Providers gained traction with French firms, taking that country above Germany into second place in our national rankings — just behind the UK. Companies from fifteen industries — such as automotive, high-tech, and telecom — outsourced activities in contracts that totaled €10.6 billion in aggregate value across Europe as a whole. The gap between financial services and insurance — the longtime leader — and the government and public sector was larger in this quarter than in Q1 2004. We continued to see a small shift in deal length toward shorter contracts. Besides infrastructure management deals, telecom and network deals attracted client interest. TietoEnator and EDB were active in the Nordics, whereas BT Global Services and EDS were involved in the largest deals tracked by Forrester this quarter.

TABLE OF CONTENTS

• Outsourcing Made A Strong Start To The Year
• Vendors Were Ready for The Next Round Of Competition

WHAT IT MEANS

• Organizational Changes Are Key In Outsourcing Success
• Supplemental Material
• Related Research Documents

This is an excerpt

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