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	August 7, 2009 The State Of Enterprise Networks And Telecommunications: 2009 Business Data Services North America And Europe by Ellen Daley with Brownlee Thomas, Ph.D., Edward Radcliffe, Heidi Shey, Emily Van Metre

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Executive Summary

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009. Even given the current economic crisis, enterprises recognize the importance of network and telecommunications (N&T) products and services. What are the top investments and interest areas? Mobility, unified communications (UC), and managed services. A new addition to this survey includes questions about how economic conditions are affecting N&T spending, as well as where purchasing power lies within the IT organization for specific technologies such as UC, landline data, voice, and enterprise mobility.

TABLE OF CONTENTS

• About This Document
  • Basic Segmentation Available
• North American And European Networks And Telecom 2009 Outlook
  • Economy Questions
  • Telecom Initiatives
  • Managed Telecom Services
  • Contact Centers
  • Unified Communications
  • Landline Data
  • Voice
  • Wireless And Mobility
  • Sources Of Influence
• Data Available In This Survey
• Supplemental Material

This is an excerpt

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