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	August 7, 2009 The State Of SMB Networks And Telecommunications: 2009 Business Data Services North America And Europe by Ellen Daley with Brownlee Thomas, Ph.D., Edward Radcliffe, Heidi Shey, Chétina Muteba

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Executive Summary

This document gives highlights of an extensive data set collected across North American and European firms via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q2 2009. Even given the current global economic crisis, small and medium-size businesses (SMBs) recognize the importance of networks and telecommunications (N&T) products and services — although spend is not as abundant as in earlier years. What are their investment and interest areas? Wireless and mobility and unified communications (UC). A new addition to this survey includes questions about how current economic conditions are affecting SMB N&T spending and where purchasing power lies within the organization for specific technologies.

TABLE OF CONTENTS

• About This Document
  • Basic Segmentation Available
• North American And European Networks And Telecom 2009 Outlook
  • Economy Questions
  • Telecom Initiatives
  • Managed Telecom Services
  • Contact Centers
  • Unified Communications
  • Landline Data
  • Voice
  • Wireless And Mobility
  • Sources Of Influence
• Data Available In This Survey
• Supplemental Material

This is an excerpt

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