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	October 7, 2009 (updated November 11, 2009) The State Of Workforce Technology Adoption: US Benchmark 2009 Workforce Technology Adoption By Information Workers by Ted Schadler with Matthew Brown, Peter Schmidt	Average: 10  (1 rating)

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Executive Summary

This is a graphical analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. This analysis is based on an online survey of 2,001 US information workers (iWorkers) at organizations with 100 or more employees. It is Forrester's first benchmark analysis of the technology that US information workers use in their jobs. Our benchmark covers devices, productivity, mobility, collaboration, intranet portals, and Web 2.0.

TABLE OF CONTENTS

• It's Time To Walk A Mile In The Shoes Of Your Workforce
• The State Of US Workforce Technology Adoption
  • Devices Are To iWorkers As Horses Are To Cowboys
  • When It Comes To App Addiction, Email Reigns
  • Information Work = Retrieve, Read, Write, Repeat
  • Full Productivity Suites Are For Some iWorkers Only
  • Real-Time Collaboration Tools Have Stalled Out
  • Location Flexibility = Mobility + Access
  • Intranet Portals Need Search To Thrive
  • Gen Y Values Mobility Over Web 2.0 At Work
  • Gen X Leads In Social Computing At Work
• A Game Plan To Harness Workforce Technology Intelligence
• Supplemental Material

This is an excerpt