Document Controls
For Application Development Professionals
| Primary Analyst Photo | Document Information | Rate this Document |
|---|---|---|
|
April 21, 2004 Successful Change Management Requires Focus On Key Metricsby Uttam Narsu with Kimberly Q. Dowling |
Average: 9
(1 rating)
|
This is an excerpt
Executive Summary
Change management is a critical yet often overlooked enterprise process. Done poorly, the enterprise's agility is at risk. But while measuring service-level metrics is important, it's also critical to benchmark your change management processes against average and best-in-class companies. Doing so will reveal possible areas of improvement. Two key diagnostic metrics are: What percentage of changes are emergency changes, and what percentage are failed changes? Manage these two metrics to best-in-class levels, and you'll manage your changes, rather than being managed by them.
This is an excerpt
Buy Risk-Free
Price: US $199
Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.
Already a Forrester Client?
Log in to read this document.
