For Sourcing & Vendor Management Professionals

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	July 23, 2008 Successfully Managing ERP Implementation Providers by Liz Herbert with Andrew Parker, Christine Ferrusi Ross, Sean Galvin

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Executive Summary

Firms are spending significant services dollars on consulting and systems integration (SI) work, but many firms do not maximize the value that they obtain from implementation providers. Most firms expect that their provider will proactively suggest best practices based on what they've learned from projects with other clients. Firms want their provider to focus on making them successful rather than spending excessive time in contract disputes and renegotiations every time they come to an unexpected turn in the road. In reality, many firms do not have these positive experiences with their providers. To help services clients gain the most from their service provider relationships, Forrester interviewed the clients of leading enterprise resource planning (ERP) implementation firms to find out what made their projects successful and to identify areas that could have been improved.

TABLE OF CONTENTS

• Firms Spend Significantly In Technical Consulting But Could Be Happier
• Key Components Of A Successful Provider Management Strategy

RECOMMENDATIONS

• Take The Time To Do A Postmortem
• Related Research Documents

This is an excerpt

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