For Vendor Strategy Professionals

Primary Analyst Photo	Document Information	Rate this Document
	October 5, 2009 Tech Horizons: OpTier, A Step Toward Business Service Management (BSM) 2.0 Is Business Transaction Management The New BSM? by Jean-Pierre Garbani with Thomas Mendel, Ph.D., Edward Radcliffe

This is an excerpt

Executive Summary

BSM is firmly established now as a way to manage IT as a business tool rather than as a collection of fragile technologies. In this transformation of IT into a service provider, technology is only one element of the equation and is no longer the only element. However, the problem of properly managing the technology to achieve the required quality of service is still important, if no longer visible. OpTier's fundamental proposition is to expand on the fundamental concept of managing services from the business perspective by providing visibility into the individual transactions that compose a service. This mapping of services to infrastructure technologies provides IT with the ability to not only understand the service level received by business users but also pinpoint accurately where problems are and communicate with the business, armed with clear and documented facts. This should make IT more efficient by improving the quality of service while reducing costs. As such, we believe that OpTier is a solution that represents the next step in the evolution toward the next generation of BSM tools.

TABLE OF CONTENTS

• Tech Horizons: Evaluating Emerging Technologies
• The Derailment Of BSM
• The BTM Market: APM Meets BSM
• The OpTier BTM Solution
• OpTier's CoreFirst Solution Is On Fire
• Supplemental Material
• Related Research Documents

This is an excerpt

Buy Risk-Free

Price: US $1749

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.