For Information & Knowledge Management Professionals

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	June 27, 2008 Forrester TechRadar™: Enterprise Content Management, Q2 2008 Content Services Are Disruptive; Imaging Delivers High Business Value by Kyle McNabb with Connie Moore, Craig Le Clair, Stephen Powers, Rob Koplowitz, Shelby Catino	Average: 8  (7 ratings)

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Executive Summary

The volume of emails, video, documents, Web sites, collaborative workspaces, scanned images, corporate records, blogs, statements, and other types of content continues to explode. Enterprises don't just need to manage content to reduce risk, they must manage it to improve business processes, transform stale customer experiences, and enrich employee collaboration. Yet many information and knowledge management (I&KM) professionals believe they'll have an easier time herding cats than finding the right mix of enterprise content management (ECM) technologies to manage this explosion — it's tough. To simplify planning, Forrester analyzed ECM technologies by evaluating maturity and business value. Content services and enterprise rights management stand ready to displace legacy ECM investments, while the granddaddy of ECM — imaging — continues to deliver strong business value.

TABLE OF CONTENTS

• The State Of Technology Planning For ECM
• Why The Future Of ECM Matters
• Overview: Forrester's TechRadar For ECM
• TechRadar: Imaging Delivers Business Value, While Content Services Disrupt

RECOMMENDATIONS

• Make ECM A Portfolio Strategy, Not Simply A Suite Strategy
• Supplemental Material
• Related Research Documents

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