For Information & Knowledge Management Professionals

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	November 3, 2008 Forrester TechRadar™ For I&KM Pros: Enterprise Web 2.0 For Collaboration Wikis And Social Networks Are Ready To Deliver High Value To Your Enterprise, Q4 2008 by Gil Yehuda with Kyle McNabb, G. Oliver Young, Sara Burnes, Zachary Reiss-Davis	Average: 9  (7 ratings)

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Executive Summary

No longer new, Web 2.0 technologies solve problems that enterprises have today — but most have not yet used these tools to anywhere near their potential. Waiting for tools to mature seems prudent, but if you wait too long, employees may create their own collaborative environments on the Web. Timing your next move requires you to track the maturity of enterprise Web 2.0 technologies. In a careful examination of the marketplace and trends for enterprise Web 2.0 tools, we reveal that organizations find wikis valuable, forums stable (though underutilized), and report mixed success with blogs. Enterprise social networking tools stand ready to redefine workplace collaboration, adding new value to your organization's content by associating it with peers and experts.

TABLE OF CONTENTS

• The State Of Enterprise Web 2.0 Technology Planning
• Why The Future Of Enterprise Web 2.0 Matters
• Overview: Forrester's TechRadar For Enterprise Web 2.0
• Enterprise Web 2.0 TechRadar: Content Plus Social Context Will Drive Adoption

RECOMMENDATIONS

• It's Time To Take The Next Step Beyond Experimentation
• Supplemental Material
• Related Research Documents

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