For Business Process Professionals

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	February 18, 2009 Third-Party Apps Maintenance Rebounds Recession Pressures Renew Interest In Support Alternatives by Paul D. Hamerman with Sharyn Leaver, R "Ray" Wang, Ralph Vitti	Average: 9  (1 rating)

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Executive Summary

As the recession squeezes IT budgets, business process and applications professionals are looking more closely at the value of vendor support contracts and exploring alternatives. One cost-savings alternative is third-party support, where fixes and compliance updates are provided, but upgrade opportunities are forfeited. Despite the temporary dark cloud over this fledgling market, thanks to the recent demise of third-party support pioneer TomorrowNow and the related legal battle between Oracle and SAP, market forces and new entrants have brought third-party maintenance back to life. Paying far in advance for upgrades that are seldom utilized makes less sense in today's economy.

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