For Customer Experience Professionals

Primary Analyst Photo	Document Information	Rate this Document
	May 8, 2007 Third-party Service Seekers by Zachary McGeary with David Daniels

This is an excerpt

Executive Summary

Consumers are turning to third-party resources for customer service and support.

Key Questions

• To what extent are consumers using third-party support resources (e.g., enthusiast site, blog, external forum, online portal, acquaintance) for resolving customer service issues?
• How do third-party service seekers contact customer service when directly contacting a company?

This is an excerpt

Buy Risk-Free

Price: US $199

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.