For Infrastructure & Operations Professionals

Primary Analyst Photo	Document Information	Rate this Document
	May 13, 2008 Top Trends Shaping Enterprise Communications How To Plan For The Next Five Years by Elizabeth Herrell with Robert Whiteley, Walid Saleh	Average: 10  (1 rating)

This is an excerpt

Executive Summary

Enterprise voice communications are undergoing significant changes. While IP telephony adoption has reached the mainstream, unified communications (UC) is transforming the market by offering new capabilities that facilitate business communications and integrate voice into the desktop. Non-traditional players in voice communications such as IBM and Microsoft redefine how companies will view voice in the future. To adequately prepare for the next five years, it is important for IT infrastructure and operations managers to fully understand the emerging market dynamics for collaboration and communication technologies. You need to update communication strategies to include new modes of communications: evolving standards such as session initiation protocol (SIP), the addition of presence and federation in the workplace, and the management of a mobile workforce. IT organizations need to prepare to support these technology advancements and meet the requirements of their organization for supporting real-time connectivity.

TABLE OF CONTENTS

• The Changing Workplace Fuels New Communication And Mobility Requirements
• UC Provides A Catalyst For IP Telephony
• Next-Generation Workers Redefine Telecommunication Requirements
• Advanced Conference Capabilities Spur A Collaborative Environment
• Presence, Rich Presence, And Federation Change How We Communicate
• Organizations Need To Realign For UC Support

RECOMMENDATIONS

• Develop Long-Range Plans Prior To Making Short-Term Decisions
• Related Research Documents

This is an excerpt

Buy Risk-Free

Price: US $499

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.