Firms are outsourcing applications like never before, involving a variety of applications outsourcing service types as well as a broad range of suppliers. Enterprises are increasingly likely to make applications outsourcing a centerpiece of their outsourcing strategies. But the term applications outsourcing actually can refer to a variety of services, ranging from maintenance and enhancement to new development and composite offerings. The different services demand varying strategies and tactics and may entail different suppliers — and even different contractual and service-level agreement (SLA) structures. With applications outsourcing plans on the upswing, potential clients should ensure that they get their houses in order as much as possible.
TABLE OF CONTENTS
Why Applications Outsourcing Matters
Forrester's Take On Applications Outsourcing
The Basics
Best Practices
Trends And Forecasts
Provider And Product Comparisons
Related Topics
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