For Information & Knowledge Management Professionals

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	March 19, 2007 Topic Overview: Collaboration Platforms by Erica Driver with Elizabeth Herrell, Connie Moore, Claire Schooley	Average: 10  (6 ratings)

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Executive Summary

People use collaboration tools to improve business processes and gain personal and team productivity. In the past, information and knowledge management professionals installed point products to meet specific business requirements. But discrete collaboration tools are morphing into broad collaboration platforms that deliver a combination of messaging, team collaboration, real-time collaboration and communication, and, increasingly, Social Computing features. Now, IT professionals in multiple roles are working together to develop comprehensive enterprise collaboration strategies and move their organizations toward standardization on a single set of integrated collaboration services. Forrester expects client interest in collaboration strategies and platforms to remain high in 2007 as organizations move toward Phase 4 in Forrester's collaboration maturity model: standardization.

TABLE OF CONTENTS

• Why Enterprise Collaboration Platforms Matter
• Forrester's Take On Collaboration Platforms
• The Basics
• Best Practices
• Trends And Forecasts
• Vendor And Product Comparisons
• Related Topics
• Upcoming Research
• For More Information
• Related Research Documents

This is an excerpt