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April 27, 2007 Topic Overview: European Retail Financial Serviceswith Cliff Condon, Jost Hoppermann, Tim van Tongeren, Ashara Giordanelli |
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Executive Summary
Forrester's European retail financial services research helps marketing and strategy executives understand emerging trends in consumer attitudes, business, and technology. Our research spans the banking, credit, investment, and insurance sectors. Key topic areas include: the impact of the Internet on retail financial services; the use of different channels for researching, buying, and managing financial products; the needs of different customer segments; shifts in consumer attitudes and behavior; and the development of cross-channel business processes.
TABLE OF CONTENTS
- Why Retail Financial Services Matter
- Forrester's Take On Retail Financial Services
- Strategic Reading
- Today's Financial Consumer
- Trends
- Forecasts
- Best Practices
- Case Studies
- Vendor And Product Comparisons
- Related Topics
- Upcoming Research
- For More Information
- Related Research Documents
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