The forces driving offshore IT services are undeniably compelling. Companies are under intense pressure to reduce — or at least contain — IT costs. Years of downsizing have resulted in a shortage of skills and the need to improve service. Outsourcing in general — and offshore outsourcing in particular — frees companies to focus on core competencies, improve quality, and speed time-to-market. Moreover, in today's competitive global business environment, global delivery models are increasingly important for firms looking to remain competitive. Forrester's research offers firms practical guidance into building an effective offshore strategy — including navigating the landscape, inking the deal, and governing the relationship.
TABLE OF CONTENTS
Why Offshore Services Matter
Forrester's Take On Offshore Services
The Basics
Best Practices
Trends And Forecasts
Strategic Reading
Service Provider Comparisons
Related Topics
Upcoming Research
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