For Sourcing & Vendor Management Professionals

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	April 8, 2008 Topic Overview: Outsourcing by Christine Ferrusi Ross with Bill Martorelli, Stephanie Moore, Paul Roehrig, Ph.D.	Average: 3  (2 ratings)

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Executive Summary

Outsourcing in the context of today's IT organization means partial or complete delivery of an IT service by a third party. Outsourcing promises significant benefits, but those benefits are achieved through proper coordination with internal systems and processes, not ad hoc attempts at blindly reducing costs. Offshore outsourcing presents multidimensional challenges of cultural differences, communication, and coordination. There has been a boom in these firms, showing high-quality results at much lower costs.

TABLE OF CONTENTS

• Why Outsourcing Matters
• Forrester's Take On Outsourcing
• Best Practices
• Trends And Forecasts
• Strategic Reading
• Vendor And Product Comparisons
• Upcoming Research
• For More Information
• Related Research Documents

This is an excerpt