For Business Process Professionals

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	February 17, 2006 Touchpaper Provides Strong Service Desk Tool Capabilities, But Limited Geographic Coverage The Forrester Wave™ Vendor Summary, Q1 2006 by Chip Gliedman with John Ragsdale, Ian Schuler, Elisse Gaynor

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Executive Summary

UK-based Touchpaper Software is a longtime vendor of service desk management tools (previously known as royalblue technologies). With about 1,700 customers (predominantly in the UK) and revenue in the $25 million per year range, it is a midsize vendor in a very full market. Touchpaper relaunched its North American operations in 2005 with a key focus on addressing its previously poor client relationships. Its experience in delivering solutions that target midsize organizations makes it a viable choice-provided that implementation and support resources are available geographically.

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