For Financial Services Professionals

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	February 7, 2006 Trends 2006: Retail Financial Services by Bruce D. Temkin with Bill Doyle, Ron Shevlin, Adele Sage	Average: 8  (1 rating)

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Executive Summary

North American financial services firms will focus on top-line growth in 2006. In this environment, we expect to see firms fighting for retirement assets, enhancing online capabilities, building multichannel platforms, marketing more proactively, renovating branches, developing interactive products, and weighing direct brokerage deals. To succeed, companies will need to beef up their customer advocacy and customer-centric DNA.

TABLE OF CONTENTS

• US Retail Financial Services Trends To Watch In 2006

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