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Executive Summary
The retail IT spending outlook is positive: Retailers have finally figured out how to compete with Wal-Mart and are now organizing themselves to deliver differentiation. Many retailers have tackled aging POS platforms, with most initiating a POS upgrade or replacement in 2004 and/or 2005. So where will 2006 take us? Two places: Experience-based differentiation — whether an explicit strategy or a reactive move to be more customer service-oriented — will drive technology activity beyond the store; and service-oriented architecture will break down application boundaries, putting infrastructure questions — and investments — back on the road map. Is the retail IT renaissance finally here? It might be just around the corner — but only if sales stay up, IT finally learns how to talk to the business, and the business finally learns that architecture investments pay off in the end.
TABLE OF CONTENTS
- Retailers Tackle Experience-Based Differentiation And Architecture
WHAT IT MEANS
- The Retail IT Renaissance Is Almost Here
- Related Research Documents
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