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	May 8, 2009 UK Utilities Don't Energize Consumers With Their Home Pages Forrester Reviews The Home Pages Of Six UK Energy Suppliers by Harley Manning with Angela Beckers

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Executive Summary

Forrester evaluated the home pages of the UK's top energy suppliers and found that there is significant room for improvement: Only one company achieved a passing score. To attract new customers and avoid losing current customers, utility companies should refine their home pages to offer clear, mutually exclusive menu categories and text that is easy to read.

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