For Infrastructure & Operations Professionals

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	November 9, 2006 Unified Communications: What You Need To Know Evaluating Providers And Products For SIP-Based Business Solutions by Elizabeth Herrell with Erica Driver, Robert Whiteley, Christine E. Atwood	Average: 6  (3 ratings)

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Executive Summary

Unified communications (UC) has become the inclusive name for a converging set of voice, data, and video infrastructure services that integrate with common business applications to reduce typical communication bottlenecks. UC link communication technologies (e.g., voice) with collaboration services (e.g., email, calendaring, instant messaging, and presence) to improve information workers' ability to interact with coworkers more quickly and effortlessly. Functionality enabled by session initiation protocol (SIP) eliminates communication channel silos and provides services like presence, integrated messaging, multimodal conferencing, desktop call control, and asynchronous collaboration integration to accelerate business responsiveness. Although UC vendors offer clear visions of their product road maps, they do not always make apparent what is available today via a fully integrated, unified platform versus what remains piece-parts, to be integrated at some point in the future. This report will help IT executives, and CIOs better understand the current state of major providers and their marketing approaches.

TABLE OF CONTENTS

• Unified Communications Drives Business Agility
• Multiple Providers Offer UC Solutions
• Comparing UC Providers And Offerings

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