For Business Process Professionals

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	February 17, 2006 UniPress Leads Small Enterprise Service Desk Tools Because Of Simplicity And Hosting Options The Forrester Wave™ Vendor Summary, Q1 2006 by Chip Gliedman with John Ragsdale, Ian Schuler, Elisse Gaynor

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Executive Summary

UniPress Software is one of the smaller companies in the service desk market. Its FootPrints service desk solution is in the Leader category of our smaller enterprise tool evaluation by virtue of its simplicity of installation and maintenance, ease of customization, and flexible hosting options. The product occupies a nice niche for those organizations looking to step up the formality of their processes and controls without having to install a large and expensive suite of tools. The add-on module for change management available with FootPrints 7.0 is well-suited to its market and broadens the company's offerings.

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