For Infrastructure & Operations Professionals

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	May 7, 2009 (updated May 28, 2009) Unraveling ISO, CMM, And ITIL IT Management Frameworks Combine CMM With ITIL And Six Sigma With ITIL For The Best Results by Evelyn Hubbert with Simon Yates, Lauren E Nelson, Alex Crumb	Average: 9  (4 ratings)

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Executive Summary

Technology is the beating heart behind business, but with economic crises on a global scale, increasing sensitivity to cost, and competitive pressures, IT services must be managed and delivered with high levels of customer service and satisfaction. At the same time, the IT operations team is shifting from a technology-led, siloed structure into a process-centric, service-oriented organization. Making the transition won't be easy, and IT folks are bombarded with a multitude of IT management frameworks — all sounding the same — designed to reorient the operations team around new goals, new skills, and new expectations. This research document describes the multitude of frameworks available and suggests which ones are important for your organization.

TABLE OF CONTENTS

• I&O Restructuring Means Understanding Management Frameworks
• Which IT Management Framework Is Right For You?

WHAT IT MEANS

• Successful Transitions To Service Orientation Demand Frameworks
• Related Research Documents

This is an excerpt

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