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April 1, 2008 (updated June 17, 2008) US Investors Adopt eStatements But A Majority Of Investors Still Receive Paper Statements by Bill Doyle, Elizabeth Davis with Brendan McGowan, Kate van Geldern

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Executive Summary

The adoption of eStatements for financial products in the US continues to grow. More than half of US online consumers with a brokerage account receive an eStatement. But even among investors who have signed up for electronic statements, a wide majority continue to receive a paper version, as well. The top reason why investors don't adopt eStatements? They feel that they need paper for their records. Many holdouts report a willingness to switch if firms offer a combination of financial incentives and help with record-keeping alternatives.

TABLE OF CONTENTS

• What's Going On With Consumer Adoption Of eStatements?
• eStatement Success Won't Come Easily
  • The eStatement Landscape For Investment Products
  • Adopters Move To eStatements For The Environment
  • How To Convince Non-Adopters To Ditch Paper
  • Brokerage Account eStatement Adoption
  • Mutual Fund eStatement Adoption
  • 401(k) eStatement Adoption
  • Trade Confirmation eStatement Adoption
  • Shareholder Communications eStatement Adoption
  • Annuity/Life Insurance eStatement Adoption
  • Tax-Related eStatement Adoption
• Supplemental Material

This is an excerpt