Every year, CIOs and their finance people get prepared for the following question from their CEOs: "How does our IT spending compare with our competitors?" To help them respond, Forrester is providing 2005 and 2006 IT spending benchmarks, including IT spending as a percentage of revenues by industry and size of company, IT spending per employee, and IT staff as a percentage of total staff. Our recommended IT spending benchmark, though, is spending to maintain and operate the IT organization, systems, and equipment (MOOSE) as a percentage of revenues. Our 2006 estimates for this benchmark metric are included in this report. We also recommend that CIOs should measure and track IT MOOSE over time and against business results, not simply against peer companies.
TABLE OF CONTENTS
IT Benchmarks: Turning the CIO's Bane Into An Effective Tool
Issues In Measuring IT MOOSE Over Time
Issues In IT MOOSE Peer Benchmarking
Putting IT MOOSE In The Context Of Business Process Benchmarking
RECOMMENDATIONS
CIOS: Focus On IT MOOSE Relative To Revenues, And Benchmark Three Ways
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