For Customer Experience Professionals

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	May 25, 2004 Use Disability Experts To Test Accessibility by Moira Dorsey with Harley Manning, Michelle Amato

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Executive Summary

Firms that are serious about providing truly usable — not just accessible — solutions for the disabled should have expert evaluations conducted by users with disabilities. Service vendors TecAccess and Criterion 508 employ people with a full spectrum of impairments to test products ranging from enterprise software and Web sites to copiers and handheld devices.

This is an excerpt

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